Hi horsetowater,
Thanks for your post and apologies to hear that you've been having an issue with your internet connection due to a fault.
Any fix times noted are only estimates based on the information we have at the time. Whilst we work hard to meet them, sometimes we need to extend them and this is unavoidable.
Looking at the reference number you have posted in the thread, it looks as though this one has been closed as resolved. I am hoping this means things are resolved for you now.
If you are still having an issue then I am happy to take a look at things but I've been unable to locate your account.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,