Hello as you know there is problem with internet since Friday 23rd of October, likely longer for some people, I am just wondering when the problem with internet will be fixed? Can't do anything on it.
It takes 10-20 seconds to connect to any server also you can't watch any movies on internet or Netflix because the internet connection can't handle more then 2/3mb's pressure.
Please share information of the situation about Virgin Media internet connection, when will it be fixed ? Will people be getting less charged for this month for this poor connection or money will be refunded for this month, because if you going to charge full price for this month for the internet it's really bad, people all over UK is having problem with virgin media they can't do their online classes or their jobs.
Yes I have checked everything that is possible, it can't be fixed from my house the internet provider has problems with the internet not me, Check service status doesn't help at all it shows that I have low signal, I been following the internet speed for past 3 days the problem is same speed is correct 100+ mb/s (Not always) the internet can't connect to any server straight away it takes 10/20 seconds to load any page for example google.
Virgin media internet connection ping every 30 seconds
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.