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When internet will be fixed?

Hello as you know there is problem with internet since Friday 23rd of October, likely longer for some people, I am just wondering when the problem with internet will be fixed? Can't do anything on it.

It takes 10-20 seconds to connect to any server also you can't watch any movies on internet or Netflix because the internet connection can't handle more then 2/3mb's pressure.

Please share information of the situation about Virgin Media internet connection, when will it be fixed ? Will people be getting less charged for this month for this poor connection or money will be refunded for this month, because if you going to charge full price for this month for the internet it's really bad, people all over UK is having problem with virgin media they can't do their online classes or their jobs.

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Alessandro Volta
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Re: When internet will be fixed?

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: When internet will be fixed?

Yes I have checked everything that is possible, it can't be fixed from my house the internet provider has problems with the internet not me, Check service status doesn't help at all it shows that I have low signal, I been following the internet speed for past 3 days the problem is same speed is correct 100+ mb/s (Not always) the internet can't connect to any server straight away it takes 10/20 seconds to load any page for example google.

 

Virgin media internet connection ping every 30 secondsVirgin media internet connection ping every 30 seconds

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Alessandro Volta
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Re: When internet will be fixed?

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: When internet will be fixed?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fd1ec37371946a74540a896753703630ef... 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000003.65512032 qam3
2258000003.4512032 qam6
3326000003.55512032 qam5
4394000003.6512032 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500001138256 qam25
225875000010.538256 qam16
326675000010.938256 qam17
427475000010.938256 qam18
52827500001140256 qam19
62907500001140256 qam20
729875000011.138256 qam21
830675000010.840256 qam22
93147500001140256 qam23
103227500001138256 qam24
1137075000010.838256 qam26
1237875000010.538256 qam27
1338675000010.438256 qam28
1439475000010.538256 qam29
1540275000010.538256 qam30
1641075000010.838256 qam31
1741875000010.838256 qam32
184267500001138256 qam33
194347500001138256 qam34
2044275000011.138256 qam35
2145075000011.338256 qam36
2245875000011.540256 qam37
2346675000011.838256 qam38
244747500001238256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9770
2Locked38.9880
3Locked38.9790
4Locked38.9670
5Locked40.3620
6Locked40.3490
7Locked38.9610
8Locked40.3730
9Locked40.3590
10Locked38.9710
11Locked38.91570
12Locked38.92250
13Locked38.62790
14Locked38.92380
15Locked38.92340
16Locked38.62020
17Locked38.92070
18Locked38.91880
19Locked38.91970
20Locked38.91640
21Locked38.91490
22Locked40.31500
23Locked38.91250
24Locked38.9990
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Alessandro Volta
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Re: When internet will be fixed?

Your Downstream Power Levels are too high and will need an engineer to put them right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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