Virgin Media Community

[ajax103]

I'm new to Virgin having used BT Openreach for the best part of over 20 years and I've recently joined Virgin Media.

I've got everything all set up and it works fine BUT I did a speed test this evening and my laptop/PC both connected using wifi seem to be only getting 10MB download speed, my PC connected using ethernet gets 10MB download speed yet my phone seems to get far more then Virgin say I should get eg 144MB download - I'm on the 100MB package.

How do I find out exactly what speeds I'm getting per device? Something doesn't sound right and I've checked everything is working which it is.

[gary_dexter]

With the overheads you’ll get more than 100Mbps.

If your PC isn’t getting full speeds then there’s an issue either with it, the network card, or the network cable being used. 

[ajax103]

Taking my PC adaptor as a example, looking in the settings it says it's a (Intel(R) 82566DM-2 Gigabit Network Connection). I have a CAT6 ethernet cable both my own one and I've tried the one that came with the Virgin equipment and I guess that the Hub 3 should be able to give more then 100MB/s seeing as my phone is on a very fast connection so what can I do to get the full speed that I'm paying for?

Is there anything in the settings that can supercharge my connection?

[gary_dexter]

Have you tried a different port on the hub?

Are you connecting direct to the hub or via a powerline adaptor or a switch etc?

[ajax103]

I'm connecting directly to the Hub both using wifi and ethernet and I've tried using different ethernet ports, just don't understand why one device has the full speed and the other two are slowed right down?

Edit: I've just had a look at the status for the ethernet adaptor and it says Speed 1Gbps so why would internet speed sites say I'm far less - I'm confused 😞

[gary_dexter]

What speeds does another ethernet device produce?

[ajax103]

I've put my Hub 3 into Modem mode and only had it connected to one device over ethernet to see if it would give me a idea of what speeds I should be getting, I managed to get it to show some speed but it was nowhere near as the advertised speed I should be getting.

That said I had to reset the Hub to be able to change it from Modem mode to Router mode so won't be doing that again in a hurry!

Once, it was back up and running I tried connecting via ethernet and wifi to my two PCs and still can't get anywhere near as fast as I'm meant to be on.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	0.4	38	256 qam	13
2	243000000	0	40	256 qam	14
3	251000000	0	40	256 qam	15
4	259000000	0	40	256 qam	16
5	267000000	0.2	40	256 qam	17
6	275000000	-0.2	40	256 qam	18
7	283000000	-0.5	38	256 qam	19
8	291000000	-0.5	40	256 qam	20
9	299000000	0	38	256 qam	21
10	307000000	0	40	256 qam	22
11	315000000	-0.4	38	256 qam	23
12	323000000	-0.5	40	256 qam	24
13	387000000	-1.4	40	256 qam	25
14	395000000	-2	38	256 qam	26
15	411000000	-1.7	38	256 qam	27
16	419000000	-1.7	38	256 qam	28
17	427000000	-1.9	40	256 qam	29
18	435000000	-2.5	38	256 qam	30
19	443000000	-2.5	38	256 qam	31
20	451000000	-2.2	38	256 qam	32
21	459000000	-2.2	38	256 qam	33
22	467000000	-2.5	38	256 qam	34
23	475000000	-3	38	256 qam	35
24	483000000	-2.7	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	40.3	5	0
3	Locked	40.3	0	0
4	Locked	40.3	0	0
5	Locked	40.3	6	0
6	Locked	40.3	6	0
7	Locked	38.9	0	0
8	Locked	40.3	13	0
9	Locked	38.9	4	0
10	Locked	40.3	6	0
11	Locked	38.9	5	0
12	Locked	40.3	5	0
13	Locked	40.3	0	0
14	Locked	38.9	5	0
15	Locked	38.9	12	0
16	Locked	38.9	3	0
17	Locked	40.3	3	0
18	Locked	38.9	0	0
19	Locked	38.9	20	0
20	Locked	38.6	20	0
21	Locked	38.9	6	0
22	Locked	38.9	6	0
23	Locked	38.6	4	0
24	Locked	40.3	4	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700034	4.575	5120	64 qam	10
2	39399993	4.425	5120	64 qam	12
3	46200026	4.575	5120	64 qam	11
4	60300009	4.575	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[ajax103]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	9873254k;fg87dsfd;kfoA,.iyewr

Primary Downstream Service Flow

SFID	9885
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	4882
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Is the above of any help? I've also checked the drivers and all are up to date. All I want is for my internet speed to be as fast as it's advertised as, I shouldn't be paying for a 100MB Broadband package if the fastest I can get is 40MB if that hence I'm open to anything to resolve it.

[jbrennand]

Do it again connected direct to the Hub in modem mode and with your PC booted into safe+networking mode and try again at speedtest.net to your nearest VM server - try 2 different browsers.
There are many posts on here where unknown software, corrupted browsers or other connected devices are limiting speeds on tests.
Report back what that gets.

[ajax103]

Okay, with much dread I've done what you have suggested and to my surprise, I'm actually getting the full speed with one browser saying I was getting download speeds of 108mbps while another said I was getting download speeds of 110mbps!

I don't understand what's happening because I started the Hub in modem mode before and the laptop in normal mode only to get nothing as fast as the above so what could it be?

Surely I don't need to keep any PCs in the safe mode just to get the advertised speed?