Since I set up the Hub 4 and it has been activated I have struggled to get anywhere near the speeds advertised, be it by WiFi or direct ethernet connection.
Previously I was on 350 and was getting good speeds across my various devices yet on the new 1GB connection I'm struggling to get anything above 60 mbps WiFi and 200 mbps via ethernet!
Virgin claim that there is no issue as on the sam knows website it shows the speed to my Virgin hub to always be around 1074 - Yet no matter what device I use to test I hardly ever get above 200!
Now before I get the usual comments about Certain devices can only get certain speeds anyway and it depends upon wifi interference etc etc...... I have already tried a direct ethernet connection to the Hub 4.0 with nothing else at all connected by WiFi or ethernet, so literally the only device connected when I ran the test was my Windows Laptop - Result of this was 231 mbps. When all devices are connected it's almost impossible to do anything and Netflix takes forever to buffer before starting to play (Which it has never done before - EVER!). In fact I can stream on my EE 4G quicker!
On my previous 350 connection and Hub 3.0 I would get almost 4 times this speed as standard with everything connected.
It's so frustrating because I'm paying a hell of a lot more for the super fast 1GB but getting slower speeds than 1) Advertised and 2) I got on the smaller package!
With Virgin constantly telling me there is nothing wrong, where do is stand because at the minute I'm prepared to just cancel and have all Virgin services removed as I'm sick of being passed around and being told nothing is wrong.
I feel the HUB4 can act up on the outbound side part time so the SamKnows App IMO is 💩.
I have shown screenies of me getting far higher speeds to PC from HUB than HUB gets from VM.
I have had speed of 1099Mb/s to HUB and 940Mb+ to PC and that is great, then a min or so later in multiple test runs I get 80-130Mb/s to HUB4 and 300-500Mb/s to PC and then 900Mb+ to HUB4 and 30-500Mb/s to PC.
I can test my LAN between the PC and NV Shield TV and it will run full speed every time so it is not my NIC or cables.
I think it runs too hot but no real proof but hey it did not reboot itself last night between 12-2am so that is rarity in the less that 2 weeks I have had it.
Added to the fact the guy on the online chat who "sold" me it told me a of of BS (I knew so and not naive) and never sorted my account/deal out so I called Retention's after I got email with wrong deal etc and they were to phone me back on the day I set up the HUB4 (said it was very important to do so when it was installed and activated).
That will be 2 week this Fri and no phone-call so my account is probably not right but I do not really care as they can keep hanging themselves and I will give them more rope.
If I thought a Asus Router/Mesh AX kit would fix it I would buy one right now on Amazon but I do not really need max WIFI speed and that is what they are about and they only if the HUB4 modem side is partly to blame it will not fix anything.
Added to fact due to cost I would want use it a good few years and the fact you loose the fastest port to connect to the HUB4 (even if HUB4/HUB4ax/HUB5 was 2.5Gb) that would only leave 1Gb/s ports to the PC which in future would be pointless.