Virgin Media Community

[Toby61]

Wondering why I get speed test of 200mbs + when connected with ethernet cable to devices but 50 mbs max over wi-fi with any device, even if I'm a few feet away from the router. 

[DJ_Shadow1966]

Hello

Wireless can be affected by interference also will depnd on what wireless freq you are connecting too i.e. 2.4Ghz has the greatest range but is the slowest, where 5Ghz is the fastest and doesnt have quite the same range.

It will also depend on what the device is capable of handling mostly even close to my router I get around 50mbps on 2.4Ghz and 150+mbps when on 5Ghz.

Have a  look at https://community.virginmedia.com/t5/Digital-life/WiFi-Wins/ba-p/3958523 for further Troubleshooting.

Regards Mike

[Toby61]

Thanks Mike, appreciate your help.  My device has Wi-Fi 802.11 a/b/g/n/ac, so don't understand why I can't get a WiFi signal greater than 50mbs on 5ghz at any any time even when I'm next to the router. I don't think my device is the issue (I've tried with my son's iPhone 10 too), no  obvious interference (baby monitors etc) in my house. I tried some different 5ghz channels but same result. Could the router not allow WiFi greater than 50mps? Thinking of trying a mesh system to improve WiFi all over the house

[gary_dexter]

What devices are you Speedtesting with?

What are wired speeds like?

Have you tried disabling the “smart” WiFi and splitting the WiFi bands?

[Toby61]

So now I've bought a cheap mesh system and plugged it into my router so it handles the WiFi. I now get 150mbps + on speed tests when connecting to my WiFi with my phone. Does this mean my superhub 2 is faulty if I could couldn't get speeds greater than 50mbps with it?

[Toby61]

Should have said I was definitely connecting to 5ghz before with the superhub 2 WiFi not 2.4ghz. Thanks

[jhuk]

Is it deff the original SH2 (Wireless N)  or newer SH2ac version?

[gary_dexter]

No it means your virgin hub has poor WiFi, much like the recent iterations of it.