on 17-04-2023 16:39
I pay for a 1GB connection, and for the last two weeks, i've got between 20Mbps and 100Mbps. My upload speed is even worse with just 1.08Mbps. I have a postcode of TS8 if you can please provide me with a legitimate update. The customer care team just says that all is running well and they will monitor it for 30 days before releasing me from my contract. I said I want a solution, not you will monitor it and then let me go.
If I knew there was a known issue and some sort of date, I can update my family and life goes on, but with what we are currently being told, your almost willing me to leave.
I have everything hard-wired in, and this is not a local issue.
Answered! Go to Answer
on 17-04-2023 19:48
on 17-04-2023 16:42
Those are very poor figures, that may be wider problem than your connection.
Check the 0800 561 0061 automated faults service known issues.
on 17-04-2023 19:48
on 17-04-2023 21:16
Hey Lotharmat
Thanks for offering support. Information as requested.
Cable Modem Status
Item Status Comments
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
Channel Overview Downstream Upstream
DOCSIS 3.0 channels
31
5
DOCSIS 3.1 channels
1
1
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
38 531000000 -4.900002 38.605377 QAM256 38
8 195000000 -0.700001 38.605377 QAM256 8
9 203000000 -0.900002 38.983261 QAM256 9
10 211000000 -1.099998 38.983261 QAM256 10
11 219000000 -1.299999 38.983261 QAM256 11
12 227000000 -1.599998 38.983261 QAM256 12
13 235000000 -1.599998 38.605377 QAM256 13
14 243000000 -2.000000 38.983261 QAM256 14
15 251000000 -2.299999 38.983261 QAM256 15
16 259000000 -2.599998 38.605377 QAM256 16
17 267000000 -2.599998 38.983261 QAM256 17
18 275000000 -2.599998 38.605377 QAM256 18
19 283000000 -2.900002 38.605377 QAM256 19
20 291000000 -3.099998 38.983261 QAM256 20
21 299000000 -2.900002 38.605377 QAM256 21
22 307000000 -2.900002 38.605377 QAM256 22
23 315000000 -3.000000 38.605377 QAM256 23
24 323000000 -3.200001 38.605377 QAM256 24
25 331000000 -3.500000 37.636276 QAM256 25
26 339000000 -3.500000 38.605377 QAM256 26
27 347000000 -3.400002 38.605377 QAM256 27
28 355000000 -3.299999 38.605377 QAM256 28
29 363000000 -3.099998 38.605377 QAM256 29
30 371000000 -3.299999 38.605377 QAM256 30
31 379000000 -3.500000 37.636276 QAM256 31
32 387000000 -3.599998 38.605377 QAM256 32
33 395000000 -3.799999 38.605377 QAM256 33
34 403000000 -4.200001 38.605377 QAM256 34
35 411000000 -4.200001 37.636276 QAM256 35
36 419000000 -4.400002 37.636276 QAM256 36
37 523000000 -4.799999 37.636276 QAM256 37
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
38 Locked 38.605377 0 0
8 Locked 38.605377 0 0
9 Locked 38.983261 0 0
10 Locked 38.983261 0 0
11 Locked 38.983261 0 0
12 Locked 38.983261 0 0
13 Locked 38.605377 0 0
14 Locked 38.983261 0 0
15 Locked 38.983261 0 0
16 Locked 38.605377 0 0
17 Locked 38.983261 0 0
18 Locked 38.605377 0 0
19 Locked 38.605377 0 0
20 Locked 38.983261 0 0
21 Locked 38.605377 0 0
22 Locked 38.605377 0 0
23 Locked 38.605377 0 0
24 Locked 38.605377 0 0
25 Locked 37.636276 0 0
26 Locked 38.605377 0 0
27 Locked 38.605377 0 0
28 Locked 38.605377 0 0
29 Locked 38.605377 0 0
30 Locked 38.605377 0 0
31 Locked 37.636276 0 0
32 Locked 38.605377 0 0
33 Locked 38.605377 0 0
34 Locked 38.605377 0 0
35 Locked 37.636276 0 0
36 Locked 37.636276 0 0
37 Locked 37.636276 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
39 96 4K 1840 QAM4096 424
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (
Active Profile) Uncorrectables (Active Profile)
39 Locked 39 -4.5 22318758 0
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 23600000 40.770599 5120 KSym/sec 64QAM 5
2 49600000 42.520599 5120 KSym/sec 64QAM 1
3 30100000 41.020599 5120 KSym/sec 64QAM 4
4 36600000 41.520599 5120 KSym/sec 64QAM 3
5 43100000 41.770599 5120 KSym/sec 64QAM 2
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_ATDMA 0 0 0 0
2 US_TYPE_ATDMA 0 0 0 0
3 US_TYPE_ATDMA 0 0 0 0
4 US_TYPE_ATDMA 0 0 0 0
5 US_TYPE_ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.4 38.8 2K QAM128
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 208 53.4 0 0
General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm
Primary Downstream Service Flow
SFID
34954
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0
Primary Upstream Service Flow
SFID
34953
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
Network Log
Time Priority Description
Mon Apr
17 6 Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Apr
17 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr
16 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr
16 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Apr
16 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
on 17-04-2023 22:08
on 20-04-2023 11:59
Hi @N1KE thanks for posting and welcome to our community.
Sorry to hear you're having considerably slower than advertised speeds and for any inconvenience this may be causing your household. I would love to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R