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edparsons
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What happens to a complaint...

Hello All,

"Hello miss? I wish to register a complaint"

I suffering like many I guess from a congested part of the network (croydon/new malden), getting around 10% of my 500Mbps during the day..  

502e894831f6440641e377ac7e231ebd0e55d4c5-10-02-2021.png

I have a complaint submitted to VM for over 30 days now with no communication as to a solution.. Customer services keep promising to get back to me with an update but never do..

What is the next step , how do I get a deadlock letter if VM don't reply ?

 

 

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edparsons
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Re: What happens to a complaint...

Here is my BQM as the graphic did not work..

 

My Broadband Ping - Virgin Media

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