Virgin Media Community

[edparsons]

Hello All,

"Hello miss? I wish to register a complaint"

I suffering like many I guess from a congested part of the network (croydon/new malden), getting around 10% of my 500Mbps during the day..  

I have a complaint submitted to VM for over 30 days now with no communication as to a solution.. Customer services keep promising to get back to me with an update but never do..

What is the next step , how do I get a deadlock letter if VM don't reply ?

[edparsons]

Here is my BQM as the graphic did not work..