I called last week to leave due to very poor broadband speeds and dropouts and a TiVo box that Noah used to entertain the wildlife. Against my better judgment I agreed to stay as the sales person upgraded my tv and waved the charge and had a tech check the broadband for me (easily pleased I guess) Anyway skip forward a week and I’ve been charged for the tv upgrade and my broadband (350) is worse than ever. Drop outs on WiFi and Ethernet. Speeds less than half of what I’m paying for no matter what time of day or how many connections to the router there are. Just give me my money back and cancel this contract please. I’m still in my 14 day cool off.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!