Went from 350 to 30 mbps as engineer walked out the door?

[JOOLS65]

Have had speed problems for months.

Done the turn it off and on again dance numerous times.

Reset the hub,

Got new outside cable

Engineer came again said it was something squashed in the connection to the hub, did speed test while he stood beside me, and the second he was out the door the speed dropped again.

I am at my wits end with it. I am disabled and do not use the phone, twitter are useless and can never get anyone on chat (on the rare occasion I can find it) to understand me.

What do I do?

[jbrennand · Accepted solution]

I will ask VM to respond here to help

[Chris_W1]

HI JOOLS65, thanks for the message and sorry to hear that you are having issues with the connection and this is not the experience which we want you to have. 

I will send you a private message so that this can be looked into further and see what can be done.

Please look out for the purple envelope. 

Chris.  

[JOOLS65]

Thank you :0)

[JOOLS65]

Still waiting

[Jodi_S]

Hi JOOLS65,

Apologies no private message has been sent. Chris is unavailable, so I am picking up his messages. I will pop you over a private message now so we can check what is causing the internet issues. Please click on the purple envelope to accept the chat.

Kind regards Jodi.