Showing results for 
Search instead for 
Did you mean: 

WIFI poor signal

Joining in

Good morning, I am new to Virgin Media and just did a Wi-Fi test on the connect app and I have a poor signal in my kitchen and bedroom, how would I get a booster please? I do not see this option in the app even though the customer service person on the phone told me I would. Please help? Thanks



Unless the WiFi Pods are free on your subscription consider buying a repeater.


Thank you they are included, just struggling to get them. not much help from the phone agents and cant see how to do it in the app.

Very Insightful Person
Very Insightful Person
Take a look here

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.