Menu
Reply
HornetUK
  • 219
  • 0
  • 15
Dialled in
945 Views
Message 1 of 12
Flag for a moderator

Volt speed increase - how?

I've applied on my O2 account for the double data and received a reply saying it will be actioned within 14 days.  There doesn't appear to be any guidance from VM about how you are meant to apply for the broadband speed increase, does anyone have a link to any VM instructions for applying for their part of Volt?

Thanks 

0 Kudos
Reply
wisedroid
  • 64
  • 1
  • 6
Dialled in
930 Views
Message 2 of 12
Flag for a moderator

Re: Volt speed increase - how?

Hello

Mine happened automatically. Initially I had to speak with O2 to get that side applied as I was getting an error before. About 5 days after the O2 ones applied I got an email from Virgin saying that they were sending a new hub due to my speed upgrade. A couple of days after that I got my updated contract details

Robert_P
  • 4.78K
  • 224
  • 425
Forum Team
Forum Team
859 Views
Message 3 of 12
Flag for a moderator

Re: Volt speed increase - how?

Hello HornetUK

 

Thanks for posting in regards to VOLT and your Virgin Media benefits.

 

There is lots helpful information here including a FAQ in regards to VOLT and setting it up.

 

Rob

HornetUK
  • 219
  • 0
  • 15
Dialled in
842 Views
Message 4 of 12
Flag for a moderator

Re: Volt speed increase - how?

Hi Rob 

I have already followed the link on the page you provided and completed the O2 account details as requested.  So it sounds like I now just wait for O2 to do their part and then VM to increase my BB speed? 

Thanks

 

 

 

 

 

 

 

 

 

0 Kudos
Reply
jem101
  • 4.28K
  • 438
  • 1.83K
Community elder
833 Views
Message 5 of 12
Flag for a moderator

Re: Volt speed increase - how?

@HornetUK if you don’t mind me asking, what speed are you on now and what model of VM hub are you on? They may not need to send a new model of hub to you, depending on your current speed tier, in any case it may take up to 14 days for the upgrade to work its way through the system. They will need to push an updated configuration file to the hub which will then reboot and you should then have the new speed. It wouldn’t harm to periodically reboot the hub (say once a day) as that can sometimes kick the upgrade into action.

If nothing has happened after two weeks then you might want to post back here.

John

0 Kudos
Reply
HornetUK
  • 219
  • 0
  • 15
Dialled in
749 Views
Message 6 of 12
Flag for a moderator

Re: Volt speed increase - how?

Hi John 

I have a hub 3 and my speed is currently 350.  I've had the O2 email today saying all done, the mobile data is on the account so I'll wait and see like you say if VM speed increases too.

Thanks

0 Kudos
Reply
xlesleyx
  • 35
  • 0
  • 4
On our wavelength
740 Views
Message 7 of 12
Flag for a moderator

Re: Volt speed increase - how?

Virgin applied mine around 5 days after my o2 boost went on. I didn't get any notification, it was just there when I looked n my account.

0 Kudos
Reply
gordon861
  • 74
  • 0
  • 21
Dialled in
722 Views
Message 8 of 12
Flag for a moderator

Re: Volt speed increase - how?

From my experience O2 have been very quick at boosting my data allowance, VirginMedia however are a joke.

I got the email that my speed was being boosted a week ago.  I have been on M200 for years, but according to the account pages, I have been boosted to 200Mbps, I have 350Mbps, and I have an option to add broadband to my account.  Finally they are sending me a Hub3 with my new package to replace my Hub5 that they sent me two weeks ago.

0 Kudos
Reply
HornetUK
  • 219
  • 0
  • 15
Dialled in
620 Views
Message 9 of 12
Flag for a moderator

Re: Volt speed increase - how?

My O2 one went through in few days, nothing from VM for 2 weeks, call them and they have no clue about Volt so I am struggling to get my VM speed increase!

0 Kudos
Reply
John_GS
  • 14.46K
  • 738
  • 1.35K
Forum Team
Forum Team
574 Views
Message 10 of 12
Flag for a moderator

Re: Volt speed increase - how?

Hi @HornetUK

Thanks for coming back to us. If you check your online account you'll see they have been applied.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply