Volt broadband upgrade turnaround time

[Nelly79]

I'm eligible for Volt upgrades. My o2 mobile data has been doubled but I'm still waiting for my virgin broadband to be upgraded ro the next available package (100mb-200mb).

How long does this usually take and is there a Volt team I can speak to?

Thanks

[Adduxi · Accepted solution]

O2 updates are pretty immediate, however the VM upgrade will take at least 14 days.  It is also imperative both accounts are in the EXACT same name and address etc.  If not, the Volt upgrade will not work 

[John_GS]

Hi Nelly79

Thanks for posting and welcome to the community. Thanks Adduxi also for helping and confirming the 14 days and also the name/address needing to be the same. 

Has it been 14 days?

Kind regards,

[Nelly79]

Hi John, 

Thanks for your message. It's been 15 days but unfortunately no upgrade yet. 

Both accounts are in my name and have the same billing address.

Thanks

[Ashleigh_C]

Hi there @Nelly79

I am so sorry to hear that your updates have still not happened! 

I'd be happy to look into this for you. 

I will send you a PM now so we can investigate, please look out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.