Hi
Can anyone from Virgin Media on here help me find a solution to this.
I have now been told that in order to qualify for Volt benefits I have to change package which means I lose my promotional discount. This is the first I’ve heard of this restriction which does not make sense to me. The upgrade is promoted as a benefit to Virgin Media/O2 customers.
I was moved from Ultimate Oomph bundle to Ultimate Oomph Volt bundle on 5th November and maintained my promotional price.
Yesterday I had the Volt Broadband speed increase applied onto the Ultimate Oomph Volt bundle (i.e. I did not change bundle yesterday) but the promotional discount was removed.
This is not making sense to me.
Regards, Richard