on 27-06-2022 16:54
I activated volt through my 02 app about a month ago. The 02 data doubled pretty much straight away but I am still waiting for my virgin wifi to upgrade from 200 to 350. My partner spoke to to virgin today and they were trying to charge us to upgrade and charge us for the WiFi pods aswell. Any help would be greatly appreciated. Cheers
on 27-06-2022 18:46
on 27-06-2022 19:15
Thanks for your reply John. My current download speed is 194 and up is 22. It is the hub 3 that I currently have so I will give the 60 second pinhole reset a blast when I get chance and will update on how it goes.
on 27-06-2022 20:15
This doesn't appear to have worked for me unfortunately. Any further tips/ advice would be appreciated. Or a number to call where someone is willing to listen rather than try to add more stuff to our package. Cheers
on 27-06-2022 21:02
on 27-06-2022 21:37
Thanks again for your help. I will give them a call tommorow and see if they can get down to the bottom of it. Not feeling optimistic though as I have found their customer service and call centre workers very unhelpful at best. Feel like I should have stayed with sky.Cheers John
on 28-06-2022 12:29
I'm in a similar boat. I should be upgraded to Gig1 fibre via the Volt "benefits". Still nothing and it's been 3 months. I've rang and also told I need to pay to upgrade. I've been quoted 2 different prices, by 2 different agents. They are not honouring the boosts and are being super shady.
on 28-06-2022 14:58
Good Afternoon @Danny1985, thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to hear of the issues you've experienced with the Volt benefits on your Virgin Media account.
Check out the purple envelope in the top right hand corner for your screen for a private message from me.