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SamSim
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Volt benefits. No speed upgrade.

So after signing up to O2 I'm desperate for the Virgin speed increase but its saying on my account that I've received an increase but its to the speed I was already on. Anyone know why as I can't get through to speak to anyone 🙄

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Adduxi
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Re: Volt benefits. No speed upgrade.


@SamSim wrote:

So after signing up to O2 I'm desperate for the Virgin speed increase <snip>


The VM VOLT upgrade takes 14 days to kick in, whereas the O2 upgrade is immediate.  Also make sure your accounts have EXACTLY the same name, address etc. or it will not work.

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SamSim
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Re: Volt benefits. No speed upgrade.

Thank you! Everything is the same but neither have been updated as yet and I'm getting the message they have either been done already or I can't get Virgin in my area (which I obviously can) so I will wait for a while and hopefully it sorts itself out.

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Alex_RM
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Re: Volt benefits. No speed upgrade.

Hi SamSim,

 

Thanks for posting and welcome to our community 🙂

 

As Adduxi has mentioned it can take up to 14 days for the Volt benefits to be added.

 

Please keep us posted with how you get on.

 

Alex_Rm

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SamSim
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Re: Volt benefits. No speed upgrade.

I've had neither so far but it looks like my Virgin account has my postcode on it twice which is possibly the issue? I've no idea how to edit it though.

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Ayisha_B
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Re: Volt benefits. No speed upgrade.

Hi @SamSim,

 

I can see you are liaising with my colleague John via PM regarding this issue so if you can follow up with him there for updates.

 

Best, 

Ayisha_B
Forum Team



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SamSim
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Re: Volt benefits. No speed upgrade.

Well it has now been over 15 days and I've seen no Volt benefits on either side and no idea what the issue is which is really disappointing. I didn't think it would be this difficult when I decided to switch.

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Cjeffries
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Re: Volt benefits. No speed upgrade.

Have you checked that your postcode will take the higher speed package that the volt benefit would provide? I went round in circles for weeks with Virgin via chat and it was only after calling someone there that they explained that I’m on the fastest package available currently at my property Postcode

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SamSim
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Re: Volt benefits. No speed upgrade.

I haven't actually I'd just assumed that as I am on the lowest available that I'd be able to get better but I will check thank you.

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Nathan_B
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Message 10 of 14
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Re: Volt benefits. No speed upgrade.

Hi @SamSim,

sorry that this still was not added for you. Were you able to check your postcode to see if you were able to take the higher speeds?

Regards

Nathan

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