I was in the same position, longstanding O2 and VM customer, bills in same name and address, and got the same response. I replied to one of the O2 Facebook posts about Volt, and after taking a few details they said I am eligible and contacted VM.
My Virgin Media now shows that I have gone from 200 Mbps to Volt 350 Mbps. The thing is that my actual internet speed has not changed, but I have a SH2, and I think I need a SH3.
My data allowances on O2 haven’t changed, but the email said it would take up to 14 days. If they don’t change when the account next refreshes I will look into it.
Yeah Steve, the only difference I could find was my VM acccount had the word 'MR' before my name and my O2 one didn't! So in desperation I paid in advance while taking out the 'MR' part in my name. However when I go into my account details again, even though the payment went through without error, the 'MR' still remains!
Probably irrelevant, but you have to try everything! This is the one thing that was going to make me stay with VM. Such is life.
Everything is else is identical, acct details, address etc. I am currently working my way through a post about this on the O2 forum, but it is over 26 pages long and would be easier reading 'Lord of the Rings' standing on my head!!! Still no solution though, which is strange because O2 have always bent over backwards to give me the best CS possible. I just hope VM haven't reduced them to their level.
Yup, everything is identical. Name, Address, bank details... don't worry about me, I am using my phone as my router now, so no need for Virgin anymore. plus it saves me £51 a month! When my special offer finishes, it will be closer to £120!