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Volt Speed Update

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titchell
On our wavelength

on ‎04-06-2023 21:02

Volt benefits pushed broadband from M125 to M250 but since the upgrade I struggle to get download speeds above 10Mbps.  I have tried everything including full reset of modem.  Online help want to send an engineer out? Upload speed is fine....

What is going on?

 

Screenshot_20230604-204249.png

 

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titchell
On our wavelength
In response to titchell

‎13-06-2023 17:43 - edited ‎13-06-2023 17:45

Screenshot 2023-06-13 174401.pngNew modem arrived, performance back to specification :😀

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Adri_G
Forum Team (Retired)
Forum Team (Retired)
In response to titchell

on ‎15-06-2023 18:28

Hi titchell, thanks for reaching out on the forums regarding this issue and for updating the thread.

We're delighted to see you've had some help and a new hub fitted which has resolved the speed problems you previously experienced, although we're sorry to see this has taken a while.

Please, feel free to ask in case you have questions or need more help - we're eager to assist you.

Adri
Forum Team

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