on 19-06-2022 10:52
Been waiting for over a month now for Virgin to upgrade our home broadband, O2 has doubled the data on the contracts, However Virgin seems to have fallen short of their 14 days promise.
Spoken to O2 and they've said it's up to Virgin, Looked on here and Virgin say it's up to O2.
Which is it?
Can someone please assist.
on 19-06-2022 11:46
Volt should be applied after 14 days by VM. However the O2 and VM accounts have to be exactly the same name, address etc.
If you wait here a day or two a VM Mod will pick this up.
In the meantime you could try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
This will force the latest config file to be downloaded to your Hub.
Check the conf settings on the Hub. It will show what speed has been provisioned after the reset.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.
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on 19-06-2022 12:47
We ended up talking to the Retentions team and the guy was able to sort everything out for us.
In our case it was the left hand (Virgin) not knowing what the right hand (O2) was doing.
Hopefully they work on this for the future so it doesn't cause so much hassle for other people.