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Vivid 500 package, but only getting 200/250mbps, 40 in the bedroom?

I'm on the highest package, meant to be receiving 500mbps, yet the speed test is coming back as 200, 250 if I'm lucky. However in my bedroom the speed drops drastically to around 40mbps, in which I can never watch a film all the way through as it buffers!

Please help

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Re: Vivid 500 package, but only getting 200/250mbps, 40 in the bedroom?

Sorry for the obvious question and I hate asking this and even seeing this question asked BUT is it wireless (2.4ghz or 5ghz) or wired (cat 5e or cat 6) and what devices are you using?

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Re: Vivid 500 package, but only getting 200/250mbps, 40 in the bedroom?

Also double check the speed on the hub.

Under router status/configuration/primary downstream status should be 575000000

C666EDE8-A23B-40D7-B1F7-997EE8D7B751.jpeg

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