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dextrious5
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Message 1 of 18
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Vivid 350mbs and superhub 2ac

Vm have upgraded me free to vivid 350mbs and are sending a superhub 3 to replace my superhub 2ac.

Having read the many poor reviews and ongoing performance issues with the hub 3 i want to keep using my hub 2 but i realise i will not benefit from the increased speed but will the hub 2 still operate ok while i wait for a superhub 4 in the hoping near future? 

 

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Dave_cq
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Message 2 of 18
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Re: Vivid 350mbs and superhub 2ac

I'm sure an expert will correct me if I'm wrong but I think the SH2ac is effectively maxed out at 200 mbps because it may theoretically be capable of more but VM won't provide a config file beyond that limit.

 

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Message 3 of 18
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Re: Vivid 350mbs and superhub 2ac

correct. The SH3 can bond more channels so can support higher speeds. VM will not (and can not) run over 200mbps on the SH2

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Re: Vivid 350mbs and superhub 2ac

Hub 4 = wishful thinking!


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Dave_cq
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Re: Vivid 350mbs and superhub 2ac


@HowardML wrote:
Hub 4 = wishful thinking!

I think so unless ...... we offer all the warehouses' full of Hub 3s to Donald Trump to build his wall     Smiley LOL

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Message 6 of 18
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Re: Vivid 350mbs and superhub 2ac

I think there is a more fundamental issue here.

Once you have the code for the 350Mb service on your account, you must install the Hub 3.0, I believe.

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dextrious5
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Message 7 of 18
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Re: Vivid 350mbs and superhub 2ac

But will the superhub 2 still function although not offering vivid 350 speed? 

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Dave_cq
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Message 8 of 18
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Re: Vivid 350mbs and superhub 2ac


@dextrious5 wrote:

But will the superhub 2 still function although not offering vivid 350 speed? 


I would think not because if you are signed up for 350 VM will try to send to a 350 config file that the SH2 will not accept ... so no connection.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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jbrennand
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Message 9 of 18
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Re: Vivid 350mbs and superhub 2ac

You should call up and cancel the upgrade so that your bill doesnt go up and they will send out a free returns label for the Hub3. That's what I did a year or two anyway. If it aint broke don't try and fix it.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 10 of 18
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Re: Vivid 350mbs and superhub 2ac

afaik if you dont do the change over and leave the SH2 connected nothing will change - they cannot send the config file to the SH2 - well they can but it will reject it

if you have no intention of connecting the hub3 then give retentions a ring and ask for return packaging - also check they have not charged you £20 activation fee

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

____________________

Tony