we had vivid 350 for the past 6 months and we always had download speeds of more than 350mbps. Since last Wednesday our speeds have gone down to a range from ~7mbps to 80mbps.
i have reported this to CS who did some tests etc and sent me an replacement hub. After installing my new hub problem still persists and has become even worse. However the CS advisor tells me there is nothing wrong with their system so they cant send out an engineer.
in my opinion if my speed is gone down from 350mbps to 7mbps there is definitely a fault somewhere! Can anyone help?
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
also this via wired/wireless?, if wireless can you test via wired
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks