When my broadband went down I called 150
The message was that my service was being upgraded and would be done by 06:30
Would it be so damn difficult, if you know you are working in my area, to GIVE SOME DAMN WARNING
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you had with the service.
Sadly we don't always know when a fault occurs. We will always work to resolve any fault as soon as possible.