Menu
Reply
mariutto
  • 94
  • 2
  • 7
Dialled in
195 Views
Message 1 of 2
Flag for a moderator

Virgin phone support just keeps hangin up on me! - "the other person has cleared"

I have terrible broadband speeds starting beginning on this week.

I'm not getting any response from online support and the phone support just holds and holds, then rings and then you get a "the other person has cleared" message.

So Frustrating

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
167 Views
Message 2 of 2
Flag for a moderator

Re: Virgin phone support just keeps hangin up on me! - "the other person has cleared"

Which Hub do you have ?

What is your contracted speed ?

………………………………………………………………………..

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply