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Virgin phone support just keeps hangin up on me! - "the other person has cleared"

I have terrible broadband speeds starting beginning on this week.

I'm not getting any response from online support and the phone support just holds and holds, then rings and then you get a "the other person has cleared" message.

So Frustrating

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Alessandro Volta
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Re: Virgin phone support just keeps hangin up on me! - "the other person has cleared"

Which Hub do you have ?

What is your contracted speed ?

………………………………………………………………………..

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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