Virgin Media Community

[pakhitepo]

Hello I am a customer of virgin media’s 100MB/s download speed wifi plan, however I have never had over 1.3MB/s of download speed ever since I have started this plan 2 years ago, I can’t even get through to customer support I was placed on hold on their line for over a hour and 15 minutes and when someone picked up I said hello and they ended the call, if this is normal for others and you are looking for a virgin media review stay well away don’t give these guys anymore money their download speeds and customer service is not that good.

[jbrennand]

First thing - can you use Mbps data rather than MB/s.... as 1.3MB/s = 10.4Mbps and those are the units we prefer to use.

I have just replied to a similar message - can you do as I said in message 2 here...

https://community.virginmedia.com/t5/Speed/Broadband-speed/td-p/5024231