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Virgin media 350mps package Problems

pakinbaos
Joining in

Long story short had virgin media for a year now 350mps package first 3-4 months 100-150 mps. Not quite 350 but then again not to low for me to complain cant expect all the 350 mps all the time.

(not using wifi , have Ethernet cable plugged in )

No other devices use the wifi at home ,

Last 6 months or so constantly only getting 30mps made a complaint and they kindly sent me to many links which are not helping at all.. They said everything my side is okay and said other devices may slow me down blah blah computer is the only device using the internet. They also said my modem can take broadband up to 500.

Question is am i to expect anything near 350 ? if im getting 30mps shall i pay 10 percent of my bill ? (lol) but seriously just want some tips in what it could be slowing me down this much. As far as i can see my side everything is in order with new Ethernet cable. im complete noob when it comes to this stuff but any advice is welcome please help a brother out.

 

Thanks.

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Can you test the speed like this first..

___________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Alex_RM
Forum Team
Forum Team

Hi pakinbaos,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some connection issues. I've not been able to locate any details for you, so I've popped you over a private message to take a closer look at things.

Alex_Rm