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Petertruss
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Virgin are an absolute joke

Is it just me or does anybody else think that virgin take the p*** out of its customers?  For 2 weeks I have had speed issues and had to call them twice a day for at least an hour each time,  The times that I have been **bleep** to wait over an hour to get through I am met with the same nonsense of running through the same script and ending up rebooting the lot. At the end of the routine checks miraculously I'm back on 108mbps but only for 10 minutes then I'm back to my usual 1.18mbps which is starting to grate on me now I'm not exactly thrilled to be paying £50 for this.  Some times it's so weak I can't even run the speed test.  Obviously some form of manipulation going on with these sneaks, most likely too busy with all the new customers, promising them the world, little do they know 15 years down the line they'll be thrown on the scrap heap with the rest of us.  If anybody from virgin is reading this please I beg you to cancel subscription (seriously! )  I have tried i promise but you guys won't have it, always asking for one more chance (you sound like my 3 year old) , I usually give in just for fun and then they end up putting me through to a manager but then they cut me off and I'm screwed.  Some body help me I'm a broken man now. (No wonder watchdog are always on their case). Can't take this anymore 

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MikeRobbo
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Alessandro Volta
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Re: Virgin are an absolute joke

Are you looking for assistance or just here to vent ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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jbrennand
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Re: Virgin are an absolute joke

If you want help then do this - if not wait here and a VM person will contact you inside a week.
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub and out on ethernet cables are guaranteed.

So, can you test speeds directly like this. Connect a good computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If the speeds are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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