Virgin Media throttling google drive - works fine via VPN

[disgruntledcust]

Hi, for a few weeks now Virgin have been throttling all of my google drive downloads to about 2.5MB/s.

However, when downloading the same files over a VPN i'm getting the full line speed that I'd expect on my gigabit package ie. ~100MB/s.

This is the same behaviour with all devices on my network.

I'm also able to download at full line speed using a google drive command line utility over my normal connection (with no VPN), hence I'm convinced that VM are throttling my traffic based on IP and browser user agent.

Has anyone else experienced this? I personally cannot wait to jump ship to Community Fibre as soon as their rollout has hit my street.

All devices are hardwired, Superhub has been reset etc...

GDrive as normal through browser - ~2.5MB/s

GDrive through browser over VPN - ~100MB/s

GDrive using CLI app - ~100MB/s

[disgruntledcust]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	4.800003	38.605377	QAM256	25
6	178750000	5.599998	37.355988	QAM256	6
7	186750000	5.400002	37.355988	QAM256	7
8	194750000	5.400002	37.636276	QAM256	8
9	202750000	4.900002	37.636276	QAM256	9
10	210750000	4.599998	37.355988	QAM256	10
11	218750000	4.599998	37.355988	QAM256	11
12	226750000	4.699997	37.636276	QAM256	12
13	234750000	4.900002	37.636276	QAM256	13
14	242750000	4.800003	38.983261	QAM256	14
15	250750000	4.800003	37.636276	QAM256	15
16	258750000	4.900002	37.636276	QAM256	16
17	266750000	4.400002	38.605377	QAM256	17
18	274750000	5.099998	38.605377	QAM256	18
19	282750000	5.000000	37.636276	QAM256	19
20	290750000	4.699997	37.636276	QAM256	20
21	298750000	5.199997	38.605377	QAM256	21
22	306750000	4.699997	38.983261	QAM256	22
23	314750000	4.699997	38.605377	QAM256	23
24	322750000	5.300003	38.605377	QAM256	24
26	338750000	5.099998	38.605377	QAM256	26
27	346750000	5.500000	38.605377	QAM256	27
28	354750000	4.900002	38.605377	QAM256	28
29	362750000	5.199997	38.605377	QAM256	29
30	370750000	5.199997	38.605377	QAM256	30
31	378750000	4.300003	38.605377	QAM256	31
32	386750000	5.199997	38.605377	QAM256	32
34	394750000	4.699997	38.605377	QAM256	34
35	402750000	3.299999	38.983261	QAM256	35
36	410750000	4.099998	38.605377	QAM256	36
37	418750000	3.700001	38.605377	QAM256	37

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
6	Locked	37.355988	0	0
7	Locked	37.355988	0	0
8	Locked	37.636276	0	0
9	Locked	37.636276	0	0
10	Locked	37.355988	0	0
11	Locked	37.355988	0	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	38.983261	0	0
15	Locked	37.636276	0	0
16	Locked	37.636276	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.605377	0	0
31	Locked	38.605377	0	0
32	Locked	38.605377	0	0
34	Locked	38.605377	0	0
35	Locked	38.983261	0	0
36	Locked	38.605377	0	0
37	Locked	38.605377	0	0

[disgruntledcust]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

3.8

2101867809

2

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.270599	5120 KSym/sec	64QAM	1
2	39400000	44.020599	5120 KSym/sec	64QAM	4
3	46200000	44.020599	5120 KSym/sec	64QAM	3
4	53700000	44.270599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	7272
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	7271
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[John_GS]

Hi disgruntledcust

Thanks for posting. I am sorry to hear of the broadband issues. I can confirm we're not throttling your connection 🙂 so please do not worry. Your levels are all fine, no issues/outages and also the congestion/SNR levels are fine 🙂

Has everything been sorted since posting? Please pop back if still experiencing issues and we can assist further.

Best,