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shaunwhitt
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Virgin Media internet running at 5% of full speed

Hello,

Looking for some help since I've followed everything which has been given to me by the Virgin Media diagnostics page.

Currently paying for 200mb, which on most day we get but over the last month it's go progressively worse up to the point of it running at 9.3mb/s as shown on the speedtest Virgin asks us to do.

Currently connected via a Cat7 cable into the Hub 3.0 so nothing to do with the wireless speed.

Thanks in advance

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Andruser
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Message 2 of 6
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Re: Virgin Media internet running at 5% of full speed

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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shaunwhitt
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Re: Virgin Media internet running at 5% of full speed

  • Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-0.538256 qam25
2219000000036256 qam11
3227000000-0.237256 qam12
4235000000-0.238256 qam13
5243000000038256 qam14
6251000000038256 qam15
7259000000038256 qam16
8267000000038256 qam17
9275000000-0.438256 qam18
10283000000-0.438256 qam19
11291000000-0.438256 qam20
12299000000038256 qam21
13307000000038256 qam22
14315000000038256 qam23
15323000000038256 qam24
16339000000-0.938256 qam26
17347000000-1.438256 qam27
18355000000-1.738256 qam28
19363000000-238256 qam29
20371000000-1.938256 qam30
21379000000-1.938256 qam31
22387000000-2.238256 qam32
23395000000-238256 qam33
24403000000-2.438256 qam34


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.912428
2Locked36.375265
3Locked37.35880
4Locked38.67110
5Locked38.93260
6Locked38.93220
7Locked38.92130
8Locked38.93860
9Locked38.930910
10Locked38.6660
11Locked38.9986
12Locked38.91168
13Locked38.61998
14Locked38.91760
15Locked38.614233
16Locked38.91497
17Locked38.91040
18Locked38.9230
19Locked38.91180
20Locked38.91190
21Locked38.9600
22Locked38.9630
23Locked38.6780
24Locked38.91530

 

 
 
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shaunwhitt
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Message 4 of 6
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Re: Virgin Media internet running at 5% of full speed

 
  • Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16029991051512064 qam1
23940000749.5512064 qam4
34620001749.5512064 qam3
45370002151512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

 

 
 
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shaunwhitt
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Re: Virgin Media internet running at 5% of full speed

 
Network LogTime Priority Description
23/01/2021 17:21:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:21:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:16:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:15:43Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:40:7criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:40:7ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:37:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:34:16Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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shaunwhitt
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Re: Virgin Media internet running at 5% of full speed

I hope this is the information you are looking for, thank you for taking to time to look at this, much appreciated.

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