Virgin Media Community

[shaunwhitt]

Hello,

Looking for some help since I've followed everything which has been given to me by the Virgin Media diagnostics page.

Currently paying for 200mb, which on most day we get but over the last month it's go progressively worse up to the point of it running at 9.3mb/s as shown on the speedtest Virgin asks us to do.

Currently connected via a Cat7 cable into the Hub 3.0 so nothing to do with the wireless speed.

Thanks in advance

[Andruser]

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

[shaunwhitt]

• Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-0.5	38	256 qam	25
2	219000000	0	36	256 qam	11
3	227000000	-0.2	37	256 qam	12
4	235000000	-0.2	38	256 qam	13
5	243000000	0	38	256 qam	14
6	251000000	0	38	256 qam	15
7	259000000	0	38	256 qam	16
8	267000000	0	38	256 qam	17
9	275000000	-0.4	38	256 qam	18
10	283000000	-0.4	38	256 qam	19
11	291000000	-0.4	38	256 qam	20
12	299000000	0	38	256 qam	21
13	307000000	0	38	256 qam	22
14	315000000	0	38	256 qam	23
15	323000000	0	38	256 qam	24
16	339000000	-0.9	38	256 qam	26
17	347000000	-1.4	38	256 qam	27
18	355000000	-1.7	38	256 qam	28
19	363000000	-2	38	256 qam	29
20	371000000	-1.9	38	256 qam	30
21	379000000	-1.9	38	256 qam	31
22	387000000	-2.2	38	256 qam	32
23	395000000	-2	38	256 qam	33
24	403000000	-2.4	38	256 qam	34

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	124	28
2	Locked	36.3	7526	5
3	Locked	37.3	588	0
4	Locked	38.6	711	0
5	Locked	38.9	326	0
6	Locked	38.9	322	0
7	Locked	38.9	213	0
8	Locked	38.9	386	0
9	Locked	38.9	309	10
10	Locked	38.6	66	0
11	Locked	38.9	98	6
12	Locked	38.9	116	8
13	Locked	38.6	199	8
14	Locked	38.9	176	0
15	Locked	38.6	142	33
16	Locked	38.9	149	7
17	Locked	38.9	104	0
18	Locked	38.9	23	0
19	Locked	38.9	118	0
20	Locked	38.9	119	0
21	Locked	38.9	60	0
22	Locked	38.9	63	0
23	Locked	38.6	78	0
24	Locked	38.9	153	0

[shaunwhitt]

• Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299910	51	5120	64 qam	1
2	39400007	49.5	5120	64 qam	4
3	46200017	49.5	5120	64 qam	3
4	53700021	51	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[shaunwhitt]

Network LogTime Priority Description

23/01/2021 17:21:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:21:6	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:16:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 17:15:43	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:40:7	critical	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:40:7	Error	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:37:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:36:44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:34:16	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:33:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[shaunwhitt]

I hope this is the information you are looking for, thank you for taking to time to look at this, much appreciated.