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david656
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Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

I hate you.

Virgin media are useless.

With that out of the way, why are my speeds so unbearably slow after 4pm most days.

Paying for 200Mbps and getting 9Mbps. My Package is M200 Fibre Broadband

Chart.jpgGraph.jpg

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carl_pearce
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.


@david656 wrote:

I hate you.

Virgin media are useless.

With that out of the way, why are my speeds so unbearably slow after 4pm most days.

Paying for 200Mbps and getting 9Mbps. My Package is M200 Fibre Broadband

Chart.jpgGraph.jpg


Maybe because you are in an oversubscribed/utilized area?

Create a BQM and post the live link.

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david656
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Thanks for the reply.

BQM: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d9700d41a4f9d9d3463eaf6f0c34f8d5acb3de7

 

If I am in an oversubscribed area then that's Virgin Media's fault. It is their infrastructure, and their issue if they cannot be bothered to scale it properly.

jonbrook
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Hi David

I’m new to Virgin and new to this forum .

In London with a v similar problem.  After 4pm, there is obviously a literal or figurative switch that is flicked somewhere This degrades the service to the point of being useless.  I can barely email after 4pm, let alone anything heavier .

And I’m also with you on the miserable service,.  Never have I faced a company with such a disconnect between sales and service.  It’s the tech equivalent of selling a shiny car that they know will break down as soon as it’s driven off the lot, and worse than that, there’s not a mechanic to be found.

It’s really pretty disgraceful .

To insult to injury, BT are now at capacity for fibre in my area and I can’t get what we had before back.  At least BT are straight dealing and honest about capacity limitations. 

waynesworld2
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Well, hello everyone, having read all over the Virgin website, I have now been directed here.
It seems I am not alone with my speed problem.
Been with Virgin for ages tbh and just accepted speed is not as advertised. Until now. With working from home and regular zoom meetings, this is becoming a pain in the neck. Other users teasing "get yourself decent wifi, you skinflint" they are surprised to hear my virgin package costs me £100 a month.
Concentrating on the broadband … M200 is supposed to get me 213MBps. The speedchecks I am doing run at around 25MBps. I reported this to Virgin around a year ago, and they came round and replaced the router. It's not any better.
If I was getting what I am paying for, I would be okay. Sky Superfast claim 71-73MB, PlusNet claim 66MB …. but would they also over-promise and under-deliver??!
Frustrated.
david656
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Hi Jon,

Thanks for the comment, its good to know I'm not alone in this (which I knew) - but still nice to hear from others.

This service degradation has just been getting worse since installation. The contract was taken out December 2019 so we've had it just over a year.

As for the customer service, they're really giving Talk Talk a run for their money and they are totally useless!
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david656
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Hi, 'Waynes World 2' Welcome to the party. Yes I was directed here by the robots over on the Facebook page. I'm not sure how it is the community's burden or worse, the burden of the customers to try and fix a service they're paying for!

I work in IT as a career and have Cat7A cabling throughout the house to every room, my clients are all cabled with the exception of mobiles. My internal network is slightly unusual to the norm, but arguably working in my favour. I cannot have the default Virgin response of 'poor WiFi' when I'm not on the WiFi to start with!

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david656
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Morning Morning!

Well I setup that BQM yesterday (ignore the red as ping was blocked)

fail.PNG

I'm not sure quite how to interpret it, but you can clearly see between 4pm and 11pm its falling out of its ring piece. Clearly HUGE latency problems and even red spikes coming down showing packet loss, no wonder I can't hold an online game. If you look close there is even packet loss throughout the night.

So Virgin Media, what are you doing about it?

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david656
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Message 9 of 15
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Has Virgin Media genuinely just blocked the screenshot of the BQM monitor in my last post? Embarrassing.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d9700d41a4f9d9d3463eaf6f0c34f8d5acb3de7

The link above is free for all to see that there is a problem here that Virgin are not addressing!

Time                                        Down              Up
Mon 18/01/2021 20:20           18.80 Mbps     11.50 Mbps
Mon 18/01/2021 20:30           37.81 Mbps     12.17 Mbps
Mon 18/01/2021 20:33           27.41 Mbps     12.04 Mbps 

The numbers don't lie boys...What are you going to do about it? This is in breach of contract!

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david656
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Re: Virgin Media failing miserably. Speed unbearably slow after 4pm most days.

Hello? Is anyone at Virgin Media there???

Speeds from tonight:

Date/Time                              Avg Down  Avg Up     Provider
17-01-2021 20:10:21 (GMT) 16.5 Mbps 12.3 Mbps Virgin Media
17-01-2021 20:32:03 (GMT) 22.9 Mbps 11.5 Mbps Virgin Media

Looks like we've got another winner! 16.5Mbps when paying for 200Mbps. So 16.5 as a percentage of 200 is 8.25. So does that make our broadband 91.75% slower than it should be? My maths is a bit rusty these days, but it sounds about right logically. In terms of a service agreement, if I provided 91.75% less work than my employer was expecting, I'd be fairly confident in saying i'd get sacked with immediate effect!

Just what ARE YOU PLAYING AT?

Just for fun, here are some weird logs from my modem. I've never once been asked by Virgin to provide these, but it seems others have and that they could be useful.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
251000000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000046.5512064 qam10
23940000047512064 qam12
34620000046512064 qam11
46030000046.5512064 qam9

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0030
3ATDMA0060
4ATDMA0020

 

Primary Downstream Service Flow

SFID2588
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0

 

Primary Upstream Service Flow

SFID2587
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

19/01/2021 09:48:6noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 09:48:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 13:26:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 21:48:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 21:48:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 09:48:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 09:48:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 23:25:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 12:52:1noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 12:52:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 01:18:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 17:44:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 17:44:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 08:14:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 14:27:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 14:27:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 20:44:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 20:41:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 08:01:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 08:01:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;