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shaurysaw85
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Virgin Media Internet - Getting 1/4 of speed in contract

I'm a uni student in a shared house. We signed a contract for 200mb internet last month, but we never get above 50mb. I've recorded our speeds for the last four weeks and documented it all. I tried calling them, but I just get put through to a call centre that perform basic troubleshooting. The problem is definitely not on our end.

We could have signed up for the 50mb/100mb package and paid less per month for the same speed we're getting now. It's really unfair. Is there anything I can do? Thanks in advance.

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Anonymous
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Re: Virgin Media Internet - Getting 1/4 of speed in contract


@shaurysaw85 wrote:

I'm a uni student in a shared house. We signed a contract for 200mb internet last month, but we never get above 50mb. I've recorded our speeds for the last four weeks and documented it all. I tried calling them, but I just get put through to a call centre that perform basic troubleshooting. The problem is definitely not on our end.

We could have signed up for the 50mb/100mb package and paid less per month for the same speed we're getting now. It's really unfair. Is there anything I can do? Thanks in advance.


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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