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Gbremote
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Virgin Media Broadband absolute rubbish !

Afternoon.

Why is the virgin media 200mps such a load of rubbish. I get 10mps on a test, been this way for months, infact ever since I switched. It strikes me you don't get what you pay for. Vodaphone was way better and I switched, stupidly, very recently. Is it a Covid issue? I tried phoning Virgin but massive queues and wating times. Surely if you pay for 200mps that is what you should always be able to get. The whole family is contantly complaining. I often have to connect through my phone to make it workable. Strikes me Virgin can't supply the speeds they sell you. I would like to be financially compenasted for the appalling serice I have had since switching.

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Ernie_C
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Message 2 of 27
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Re: Virgin Media Broadband absolute rubbish !

... and how have you engaged with Virgin Media to investigate and correct the issue you suggest you have?

My current 200Mb service:

BC7B649C-9F36-4746-850F-0C05E80A3B68.png

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Anonymous
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Message 3 of 27
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Re: Virgin Media Broadband absolute rubbish !

No issues here:

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Gbremote
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Message 4 of 27
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Re: Virgin Media Broadband absolute rubbish !

so jealous right nowvirgin.jpg

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Gbremote
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Message 5 of 27
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Re: Virgin Media Broadband absolute rubbish !

so jealous right nowvirgin.jpg

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-tony-
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Message 6 of 27
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Re: Virgin Media Broadband absolute rubbish !


@Gbremote wrote:

so jealous right nowvirgin.jpg


post some info - start with how you are connected - wired or wifi then post some stats

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
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MikeRobbo
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Message 7 of 27
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Re: Virgin Media Broadband absolute rubbish !

Not so crap here, I'm happy with mine.

 

speed-01


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Anonymous
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Message 8 of 27
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Re: Virgin Media Broadband absolute rubbish !

 

10111011244

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Gbremote
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Message 9 of 27
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Re: Virgin Media Broadband absolute rubbish !

Hi 

Yes all wireless. `just trying dto get into the hub, back in a bit. Thanks!

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Anonymous
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Message 10 of 27
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Re: Virgin Media Broadband absolute rubbish !

you need to test wired. No speeds are guaranteed wirelessly