Switched to 1gbs service about 3 months ago now. having intermittent speed and generally laggy connections and breaking off. i have had 3 engineers out and i thought it was all sorted. They have dug up my front garden and replaced cable to the virgin wall box outside and have installed a booster in through the wall into a socket in the living room. the maxium speed i have recorded through samknows and speedtest is 300 since they have been out and 'fixed' the most i have recorded is 445mbps.
However, today, i have had the internet drop out and i have tried to download a file of about 7GB which has taken nearly an hour at a speed of 35mbps this was on ethernet and straight to the hub.
This just simply is not good enough and I am running out of options.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Thank you for your response. It’s really frustrating I opted for the one gig line because I’m doing so much work (hosting webinars and running a technology service) that I felt I needed it but it’s just been a headache.