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Stupaton
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Message 1 of 17
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Very slow upload speeds

Hello,

We've been experiencing very slow upload speeds for the last couple of weeks. We've tried the troubleshooting steps on the website but have not experienced any improvements so far.

The issue seems to be worse during the day and picks up slightly in the evening. However, we're on M100 and getting speeds of around 0.2 Mbps during the day and maybe 2 Mbps in the evening.

Download speeds seem to be generally fine - it dips sometimes but seems to recover pretty quickly.

Is there anything you'd suggest doing for this?

 

Thanks

Stuart

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UncleEnzo
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Message 2 of 17
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Re: Very slow upload speeds

Having the same issue Stuart so will follow your post to see what info comes in. I've also just made a thread as well in case you wanted to follow that one too.

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UncleEnzo
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Message 3 of 17
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Re: Very slow upload speeds

Btw Stuart forgot to say might be worth checking out the virgin media article I've linked below. Particularly the end of Step 3 about retrieving info from your router, as you'll likely be asked for that to try and diagnose the issue.

https://community.virginmedia.com/t5/News/Broadband-Speed-Check/ba-p/3459473 

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MikeRobbo
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Alessandro Volta
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Message 4 of 17
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Re: Very slow upload speeds

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 5 of 17
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Re: Very slow upload speeds

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 6 of 17
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Re: Very slow upload speeds

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Stupaton
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Message 7 of 17
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Re: Very slow upload speeds

Cheers for the info UncleEnzo, will keep an eye on yours as well

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Stupaton
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Message 8 of 17
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Re: Very slow upload speeds

Thanks Mike,

Here's the link to the BQM I've setup: My BQM 

Let me know if you have problems accessing it.

 

Thanks

Stuart

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Stupaton
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Message 9 of 17
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Re: Very slow upload speeds

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-6.03-4.11-3.63-3.77-3.72-3.79-3.83-3.93
RxMER (dB)35.7836.6137.0937.0937.9437.9437.9437.64
Pre RS Errors115015731756476452393462377
Post RS Errors511361317282332312362293
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Stupaton
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Re: Very slow upload speeds

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID6435
Frequency (Hz)25800000394000004620000032600000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation32QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)47.5049.0049.2548.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000
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