Hi there sorry about that the way you can save money off your bill if you know anyone that wants to join virgin media you can forward me their name number with your account number i can then sent off a text where one of my colleagues will contact your friend or family member if they agree to join virgin they will also receive £50 off their bill as well as you
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You said on PM that you did some checks and everything within my property is fine it’s actually a network fault going on in my area, and this will be resolved by the following day, May 22nd. But I continue to see very slow upload speeds as originally described (over wired ethernet, same result on different computers, as well as on mobile devices over wifi), around 300KB/s. Download speed is ok (~150Mb/s) or great (~300Mb/s), i.e. ~15-35MB/s, most of the time.
At the time I'm writing this, Speedtest.net indicates: - Test #1: 165Mb/s down, 6.5Mb/s up. - Test #2 a few mins later: 142Mb/s down, 3.31Mb/s up.
Whereas your marketing pages say I should expect: - Down: 368 - 381 Mbps, with a minimum guaranteed 181 Mbps; - Up: 35 - 37 Mbps
Are you sure my posted upstream dB levels and symbol rates are ok, and that the network fault you mentioned is now resolved?
Still no reply from VM. I guess they aren't going to get back to me. Any chance anyone else here who knows a bit about dB values and such could take a really quick look at tell me if anything's obviously amiss?
Result from Speedtest.net today / at time of writing: Download: 327Mbps Upload: 3.21Mbps
Ah ok thanks a lot for taking a look, good to know. So that puts my upstream levels just barely out of spec.
I'm at my wits end with this; anything I can do that might help other than obvs. switch provider?
There's currently a galvanic isolator and a 15dB Forward Path Attenuator at the outlet.
There was also originally a splitter, but I took that out when installing the equipment, as I don't need it, and it had no terminator on its unused socket. (Based on past experience at another property, I understand that if you let that happen VM cut your service off at the cabinet without even saying anything, and it takes days or weeks incl. an engineer callout to get reconnected.)
I am really sorry that these issues are still persisting.
I have checked the back end of your service and can see that there are some various signal level issues affecting your connection. As this issue requires an engineer visit to fix, I've booked you in with the next available slot which you can find the time of via your online account here.
Let me know if the time slot booked is suitable and if you need anything else from me.
Apologies again for the inconvenience and frustration caused by this.
Thanks Beth for picking this up, and I really appreciate the immediate engineer booking.
But unfortunately the link you posted goes to an error page every time (Error 606, support_id=6263691622151402972). I made sure I'm logged in and tried a different browser, with the same result.
In that case could you tell me which buttons to click, to navigate manually to the area you're directing me to? I did look around but didn't find anything about engineer appointments. Alternatively if you just let me know when the appointment is set for, I'll make sure I'm in.