The past few days I've been experiencing very slow upload speeds seemingly in the afternoon. Downloads are seemingly OK once a connection is established, but new requests often time out.
Here's a recent speedtest showing 0.02 Mbps up. Fast.com gives similar rates.
Ping also seems to be affected:
You can see here that the problems start around 4pm. Yesterday it was around 2pm. (ignore the large red last night and this evening - I switched the router over to a mobile backup).
I had an engineer out about a year ago and tweaked some things - and it's been rock solid. However, this seems to be a new problem in the last few days.
Below are my router stats. Anything jumping out to anyone? Or perhaps just some temporary local problems in the neighbourhood?
|Channel||Frequency (Hz)||Power (dBmV)||SNR (dB)||Modulation||Channel ID|
|Channel||Locked Status||RxMER (dB)||Pre RS Errors||Post RS Errors|
|Channel||Frequency (Hz)||Power (dBmV)||Symbol Rate (ksps)||Modulation||Channel ID|
|Channel||Channel Type||T1 Timeouts||T2 Timeouts||T3 Timeouts||T4 Timeouts|
VM must be giving high priority to small ACK packets for you to get that download speed and slow upload with bigger packets.
Lots of packet loss and upstream at 16 qam instead of the 64 yet no T# timeouts listed, do you leave your hub always no?
Same result when plugged directly into the hub using a PC (confirmed PC had a public IP address).
Download speed is also now very intermittent. Sometimes getting 200 Mbps and the above test shows 24 Mbps!
Everything seemed better yesterday (Thursday, 1st September). Back to cut outs this afternoon (Friday, 2nd September).
I've seen various Facebook posts in my local area suggesting this is a widespread problem in the local neighbourhood - bad upload speeds in the evenings.
It's making the internet unusable in the evenings - can't stream or game online. And web browsing is very hit and miss.
Looking back through the ping monitor shows the problems first appeared on Monday, 29th August.
Have VM stopped watching these forums?
Apologies for the broadband speed and connection issues experienced recently, it's clearly not the level of service we aim to provide.
From checking the connection and equipment, it appears the problem relates to an SNR issue impacting the wider area. This has been logged under reference F010085071 with an estimated fix time of 9.00am on the 12th September 2022.
I understand this may not be the answer you were hoping for but trust it goes some way to explaining the issues. The team are working hard to fully resolve this as quickly as possible.
Thanks for the response - I really appreciate it. As long as I know someone is working on it, then I'm relatively happy - it's more the not knowing what's going on that's frustrating. I understand problems crop up with networking equipment. All "service status" areas of the VM website were showing everything as ok.
It does seem to be getting worse in that it's now all day. I never got above 300 Kbps upload yesterday.
Hey cleaverd, thank you for reaching out and I understand this is frustrating.
However this can affect the whole services overall including the speeds this will continue to happen until the 12th unfortunately.
I will personally keep an eye on this myself and please do keep us updated if you don't see a massive improvement overall after the 12th. Thanks
Matt - Forum Team
New around here?