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teckes
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Very slow upload speed

hi,

I've just signed up for the 500mbps broadband and it was ok for the first week but last night the upload speed dropped from 34mbps to about 1mbps. It seemed to correct itself for a short amount of time this morning but from lunchtime onwards it's dropped back again. Download speed seems unaffected.

I have rebooted and reset the hub 3.0 but that hasn't helped. I'm struggling to get any response by phone or on the chat. How do I resolve this?

Thanks

Tim

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MikeRobbo
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Alessandro Volta
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Message 2 of 7
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Re: Very slow upload speed

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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teckes
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Re: Very slow upload speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500003.740256 qam1
2146750000340256 qam2
31547500002.538256 qam3
41627500002.540256 qam4
51707500002.540256 qam5
61787500002.740256 qam6
71867500002.740256 qam7
8194750000340256 qam8
9202750000340256 qam9
10210750000340256 qam10
11218750000340256 qam11
12226750000340256 qam12
132347500002.940256 qam13
142427500002.740256 qam14
152507500002.940256 qam15
162587500002.940256 qam16
172667500002.540256 qam17
182747500002.540256 qam18
192827500002.740256 qam19
202907500002.740256 qam20
212987500002.440256 qam21
223067500002.540256 qam22
233147500002.740256 qam23
24322750000340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.390
3Locked38.9100
4Locked40.370
5Locked40.390
6Locked40.380
7Locked40.3110
8Locked40.990
9Locked40.970
10Locked40.350
11Locked40.350
12Locked40.380
13Locked40.390
14Locked40.3160
15Locked40.3120
16Locked40.3120
17Locked40.9170
18Locked40.3110
19Locked40.9210
20Locked40.9130
21Locked40.3230
22Locked40.9110
23Locked40.3150
24Locked40.3120
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teckes
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Re: Very slow upload speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029976649512016 qam1
23939997451.5512016 qam4
34620005051.3512016 qam3
45369997350.8512016 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0000
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teckes
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Re: Very slow upload speed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID246124
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID246123
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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teckes
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Re: Very slow upload speed

Network Log

Time Priority Description

11/12/2020 19:32:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 19:20:5noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 18:29:53noticeSW download Successful - Via Config file
11/12/2020 18:28:33noticeSW Download INIT - Via Config file
11/12/2020 10:21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 10:29:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2020 22:21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 19:37:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 10:24:55noticeSW Download INIT - Via Config file
04/12/2020 09:24:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:08:26noticeSW Download INIT - Via Config file
04/12/2020 09:05:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:05:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:05:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:05:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:05:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:04:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 09:03:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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teckes
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Message 7 of 7
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Re: Very slow upload speed

Hopefully that is everything. Fyi I'm running in modem mode.

Thanks

Tim

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