Virgin Media Community

[acarey14]

Hi all,

As a lot of other people are seeing, there's been a huge drop in upload speeds since everyone has been working remotely. I just wanted to post my details here to see if someone could check that there aren't any clear faults. I'm going to likely upgrade my package, but want to make sure that I will actually see a speed increase..

Cable Modem Status

Item	Status	Comments
Acquired Downstream Channel (Hz)	259000000	Locked
Ranged Upstream Channel (Hz)	60300062	Locked
Provisioning State	Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	259000000	-2.5	36	256 qam	16
2	251000000	-3	36	256 qam	15
3	267000000	-2.7	36	256 qam	17
4	275000000	-3	36	256 qam	18
5	283000000	-2.5	37	256 qam	19
6	291000000	-2.7	36	256 qam	20
7	299000000	-2.2	36	256 qam	21
8	307000000	-1.9	37	256 qam	22
9	315000000	-1.9	37	256 qam	23
10	323000000	-1.4	37	256 qam	24
11	347000000	-1	37	256 qam	25
12	355000000	-1.5	37	256 qam	26
13	363000000	-2.2	37	256 qam	27
14	371000000	-1.9	37	256 qam	28
15	379000000	-2.4	36	256 qam	29
16	387000000	-2.5	37	256 qam	30
17	395000000	-3.5	36	256 qam	31
18	403000000	-3.7	36	256 qam	32
19	411000000	-3.4	37	256 qam	33
20	419000000	-3.7	36	256 qam	34
21	427000000	-3.7	37	256 qam	35
22	435000000	-3.5	37	256 qam	36
23	443000000	-5	36	256 qam	37
24	451000000	-5.2	36	256 qam	38

Downstream Bonded Channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	36.6	60	0
2	Locked	36.6	76	0
3	Locked	36.6	49	0
4	Locked	36.6	64	0
5	Locked	37.3	46	0
6	Locked	36.6	75	0
7	Locked	36.6	57	0
8	Locked	37.3	47	0
9	Locked	37.3	75	0
10	Locked	37.3	53	0
11	Locked	37.3	80	0
12	Locked	37.6	162	0
13	Locked	37.3	254	0
14	Locked	37.6	271	0
15	Locked	36.6	531	0
16	Locked	37.3	674	0
17	Locked	36.6	1564	0
18	Locked	36.6	1895	0
19	Locked	37.3	2452	0
20	Locked	36.6	3905	0
21	Locked	37.3	5060	0
22	Locked	37.3	6579	0
23	Locked	36.6	12647	0
24	Locked	36.6	18823	0

Upstream Bonded Channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60300062	4.825	5120	64 qam	1
2	39400235	4.725	5120	64 qam	4
3	53700103	4.775	5120	64 qam	2
4	46199693	4.75	5120	64 qam	3

Upstream Bonded Channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Kris_KratosVM]

Hi there

From looking at your levels they seem to be ok.

Have you done a speedtest in the late evening to see if your upload speed is the same as during the day.

[acarey14]

Hi there,

Yes I’ve done tests late at night and on weekends (all connected via Ethernet).

Evenings and weekends I can get around 4-5 Mbps, but during the day It hovers around 0.5-1 Mbps. I’m on M100 by the way, and d/l speeds are pretty consistent and around what I would expect.

Any suggestions?

Thanks,

Alex