Hi there. My upload speed is incredibly bad (generally ~0.8mbit/s) most of the day, which is making work calls and other upload-heavy things I do for work very difficult.
I've gone through all of Virgin's status check/try unplugging everything etc to no joy. I've set up a BQM and it looks as bad it feels
There's some obvious correlation between the hours and what I'd expect are peak working from home hours, so I'd guess it's congestion but is there anything that can be done?
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.
Use one post for each tab if you wish.
Please do not use screen shots.
A Guru will be along soon to decipher the info.
Live BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/cb1e873c3edef7765af6aeb4a31db47365...
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Your >> BQM << is showing typical signs of over utilisation.
A good friend of the forums @Andruser has commented on the forum about similar problems to yours ...https://community.virginmedia.com/t5/Speed/Advice-on-stats-etc/td-p/4555347/page/2https://community.virginmedia.com/t5/Networking-and-WiFi/Poor-BQM/m-p/4557860#M365466
The red on the later points of the graph this morning is a bit weird.
At the top of the next hour, try a reboot to see if the Hub can renegotiate a better connection using this method ...
Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.
While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight by slackening off and then retightening.
Give it a good 5 minutes put the plug back in and switch the Hub back on.
Allow the Hub a few minutes to fully restart then check your BQM in half an hour or so.