on 22-07-2021 21:55
on 22-07-2021 21:59
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -0.2 | 38 | 256 qam | 25 |
2 | 235000000 | 0.4 | 38 | 256 qam | 13 |
3 | 243000000 | 0.2 | 38 | 256 qam | 14 |
4 | 251000000 | 0 | 38 | 256 qam | 15 |
5 | 259000000 | 0 | 38 | 256 qam | 16 |
6 | 267000000 | -0.2 | 38 | 256 qam | 17 |
7 | 275000000 | -0.5 | 38 | 256 qam | 18 |
8 | 283000000 | -0.7 | 38 | 256 qam | 19 |
9 | 291000000 | -0.7 | 38 | 256 qam | 20 |
10 | 299000000 | -0.5 | 38 | 256 qam | 21 |
11 | 307000000 | -0.5 | 38 | 256 qam | 22 |
12 | 315000000 | -0.4 | 38 | 256 qam | 23 |
13 | 323000000 | -0.2 | 38 | 256 qam | 24 |
14 | 339000000 | -0.2 | 38 | 256 qam | 26 |
15 | 347000000 | 0 | 38 | 256 qam | 27 |
16 | 355000000 | 0 | 38 | 256 qam | 28 |
17 | 363000000 | 0.2 | 38 | 256 qam | 29 |
18 | 371000000 | 0 | 38 | 256 qam | 30 |
19 | 379000000 | 0 | 38 | 256 qam | 31 |
20 | 387000000 | 0.2 | 38 | 256 qam | 32 |
21 | 395000000 | 0.5 | 38 | 256 qam | 33 |
22 | 403000000 | 0.5 | 38 | 256 qam | 34 |
23 | 411000000 | 0.5 | 38 | 256 qam | 35 |
24 | 419000000 | 0.5 | 38 | 256 qam | 36 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 0 | 0 |
2 | Locked | 38.6 | 4 | 0 |
3 | Locked | 38.6 | 5 | 0 |
4 | Locked | 38.9 | 0 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.6 | 6 | 0 |
7 | Locked | 38.9 | 5 | 0 |
8 | Locked | 38.9 | 14 | 0 |
9 | Locked | 38.9 | 11 | 0 |
10 | Locked | 38.6 | 13 | 0 |
11 | Locked | 38.9 | 5 | 0 |
12 | Locked | 38.6 | 4 | 0 |
13 | Locked | 38.6 | 5 | 0 |
14 | Locked | 38.6 | 5 | 0 |
15 | Locked | 38.6 | 5 | 0 |
16 | Locked | 38.6 | 4 | 0 |
17 | Locked | 38.9 | 4 | 0 |
18 | Locked | 38.6 | 5 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 38.6 | 12 | 0 |
22 | Locked | 38.9 | 9 | 0 |
23 | Locked | 38.9 | 11 | 0 |
24 | Locked | 38.6 | 0 | 0 |
on 22-07-2021 22:02
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 33 | 5120 | 16 qam | 13 |
2 | 39400000 | 32.5 | 5120 | 16 qam | 12 |
3 | 46200000 | 33 | 5120 | 16 qam | 11 |
4 | 53700000 | 32.8 | 5120 | 32 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 15 | 0 |
2 | ATDMA | 0 | 0 | 16 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 23-07-2021 08:31
on 23-07-2021 09:25
on 24-07-2021 20:54
on 25-07-2021 07:04
Keep an eye on the hub status data. Maybe it was an area problem that has been fixed, but the live BQM shows that on Saturday the problems did not start until 12pm. I'm pretty confident that it isn't anything to do with network congestion, but it could be a noise fault that only becomes apparent when the network is busier, and as @lotharmat says yesterday's data points to an upstream problem.
on 25-07-2021 15:16
Hi coffeym, thanks for getting in touch.
Sorry to hear about the issues you've had with your broadband.
I've taken a look into this today using your forum details and can confirm there's an issue with the signal levels that will require the attention of an engineer.
I'll get in touch via PM so we can get that arranged for you, just look out for the purple envelope.
Tom
on 25-07-2021 15:58
Thanks for getting back to me coffeym. You will find confirmation of the booking via your online account (virg.in/myVM) and can reschedule from there if required.
Please keep us posted with how the visit goes, or let us know if there's anything else we can help with.
Tom