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Very slow upload and download speeds. upload 0.4mb / download 9mb

Hi,

I've had very slow speeds for months. I've got my hub set to modem mode and am using two google wifi routers. The upload speed can't cope with video calls. I have not been able to contact anyone. 

What's my best course of action to resolve this? 

 

Screenshot 2020-05-29 at 14.31.22.png

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Re: Very slow upload and download speeds. upload 0.4mb / download 9mb

Two Google routers? Or do you mean a google Mesh system? Describe what you have and what Hub model are you using?

If you put the Hub back to router mode and disconnect the Google gear what are your connections like over ethernet cable and wifi?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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