Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
292 Views
Message 1 of 2
Flag for a moderator

Very slow download speeds

Contacted virgin last week ref very slow download speeds, was on 200mb package and getting results between 30 to 60 megs, they upgraded me to m350 package, all tests carried out with no faults found including all reset options but the download speeds remain around 50 to 60 megs on WiFi and 90 megs on my hard wired xbox, upload speeds are correct consistently on the new m350 package averaging 32 megs. 

Tags (1)
0 Kudos
Reply
Highlighted
  • 165
  • 22
  • 29
Forum Team (Retired)
Forum Team (Retired)
240 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Very slow download speeds

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty


Here to help! I'm a technician helping out whilst working from home. Find out more