Hello,
I am on M200, but i am getting a download speed of no more than 40Mbps. Upload is about 16Mbps.
I use to get 200Mbps, but last year it went down to 100 Mbps and now its 40Mbps. Do i need to call out for an engineer visit or can something be done at your end ?
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.3 | 38 | 256 qam | 9 |
2 | 211000000 | 5.1 | 38 | 256 qam | 10 |
3 | 219000000 | 5.3 | 38 | 256 qam | 11 |
4 | 227000000 | 5 | 38 | 256 qam | 12 |
5 | 235000000 | 4.9 | 38 | 256 qam | 13 |
6 | 243000000 | 4.4 | 38 | 256 qam | 14 |
7 | 251000000 | 4.3 | 38 | 256 qam | 15 |
8 | 259000000 | 4.1 | 38 | 256 qam | 16 |
9 | 267000000 | 4.4 | 38 | 256 qam | 17 |
10 | 275000000 | 4 | 38 | 256 qam | 18 |
11 | 283000000 | 4 | 38 | 256 qam | 19 |
12 | 291000000 | 3.7 | 37 | 256 qam | 20 |
13 | 299000000 | 4 | 37 | 256 qam | 21 |
14 | 307000000 | 4.1 | 38 | 256 qam | 22 |
15 | 315000000 | 4.5 | 38 | 256 qam | 23 |
16 | 323000000 | 4.5 | 37 | 256 qam | 24 |
17 | 363000000 | 3.7 | 37 | 256 qam | 25 |
18 | 371000000 | 3.5 | 37 | 256 qam | 26 |
19 | 379000000 | 3.4 | 37 | 256 qam | 27 |
20 | 387000000 | 3.4 | 37 | 256 qam | 28 |
21 | 395000000 | 3.2 | 37 | 256 qam | 29 |
22 | 403000000 | 3 | 37 | 256 qam | 30 |
23 | 411000000 | 3 | 37 | 256 qam | 31 |
24 | 419000000 | 2.7 | 37 | 256 qam | 32 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 45.3 | 5120 | 32 qam | 1 |
2 | 39400015 | 45.3 | 5120 | 64 qam | 4 |
3 | 46200094 | 45.5 | 5120 | 64 qam | 3 |
4 | 53700120 | 45.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
Time Priority Description
27/01/2021 17:11:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/01/2021 01:41:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2021 05:34:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 23:14:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 17:34:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/01/2021 21:16:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/01/2021 20:49:56 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2021 07:19:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2021 01:19:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2021 15:17:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2021 14:26:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 05:37:48 | notice | SW download Successful - Via NMS |
08/01/2021 05:35:28 | notice | SW Download INIT - Via NMS |
08/01/2021 02:37:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2021 23:12:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/01/2021 12:27:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/01/2021 11:12:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2021 17:26:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/12/2020 23:12:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |