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JonP3
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Very slow download speed

Hi

We pay for 200mbps but over the last few weeks this has slowed to almost nothing. As of this morning the download speed cannot even be recorded on a speed checker website and has fallen below 1mbps.

As I'm working from home this is unacceptable and I cannot get through to Virgin via phone or chat.

I've tried following some other examples. 192.168.0.1 doesn't load anything, possibly because the broadband is so poor?

BQM;

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d1f95cfbc6732a898c3d82125c2f890dd6... 

Regards

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MikeRobbo
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Alessandro Volta
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Message 2 of 8
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Re: Very slow download speed

192.168.0.1 doesn't need internet access, it is a Local Area Network (LAN) Address.

To access 192.168.0.1 type that address into your browser URL Bar not the Search Bar.

Can you try again please.

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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JonP3
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Re: Very slow download speed

Network Log

First TimeLast TimePriorityError NumberDescription
17/08/2020 07:59:21 GMT17/08/2020 07:59:21 GMTError (4)68010302DHCP WAN IP - 86.19.236.226
17/08/2020 07:58:22 GMT17/08/2020 07:58:22 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
14/08/2020 12:00:56 GMT14/08/2020 12:00:56 GMTError (4)68010302DHCP WAN IP - 86.19.236.226
14/08/2020 11:59:56 GMT14/08/2020 11:59:56 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
13/08/2020 23:26:14 GMT13/08/2020 23:26:14 GMTError (4)68010302DHCP WAN IP - 86.19.236.226
13/08/2020 23:25:25 GMT13/08/2020 23:25:25 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000700Unicast Ranging Received Abort Response - initializing MAC
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
Time Not EstablishedTime Not EstablishedCritical (3)68000100DHCP FAILED - Discover sent, no offer received
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
13/08/2020 23:20:22 GMT13/08/2020 23:20:22 GMTError (4)68010302DHCP WAN IP - 86.19.236.226
13/08/2020 23:18:33 GMT13/08/2020 23:18:33 GMTError (4)68000407TOD established
13/08/2020 23:17:18 GMT13/08/2020 23:17:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/08/2020 23:17:11 GMT13/08/2020 23:17:11 GMTNotice (6)84000510

Downstream Locked Successfully

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)163000000139000000147000000155000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID41235678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-2.18-1.81-1.63-1.66-2.31-2.21-1.94-2.55
RxMER (dB)37.9437.3637.6437.3637.9438.2638.2637.94
Pre RS Errors427867283955304307312321
Post RS Errors307300274951297307312321

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID3421
Frequency (Hz)46200000394000005370000060300000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)49.7548.2549.7549.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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JonP3
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Re: Very slow download speed

Download speeds from Thinkbroadband.com throughout today;

Date/Time Avg Down Avg Up Provider  

17-08-2020 15:28:05 (GMT)14.7 Mbps13.2 MbpsVirgin Media view result
17-08-2020 13:47:59 (GMT)12.1 Mbps13.3 MbpsVirgin Media view result
17-08-2020 11:54:30 (GMT)20.1 Mbps13.0 MbpsVirgin Media view result
17-08-2020 10:00:57 (GMT)0.4 Mbps5.3 MbpsVirgin Media view result
17-08-2020 09:56:26 (GMT)106.4 Mbps21.1 MbpsVirgin Media
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JonP3
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Message 5 of 8
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Re: Very slow download speed

Good afternoon

What is the usual turnaround time for a 'Guru' coming back to me with any sort of answer please?

Thanks

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MikeRobbo
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Alessandro Volta
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Message 6 of 8
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Re: Very slow download speed

Can you redo the link for your BQM please, it isn't working.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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JonP3
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Message 7 of 8
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Re: Very slow download speed

Thanks but after copying the direct link it just takes me to my BQM page with options to view, share, cancel, disable etc. 

I'm not given the last two options in your instructions?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f4f140b0c99431be9cd6ba991312d83b483a3768-19-08-2020
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Alex_RM
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Message 8 of 8
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Re: Very slow download speed

Hi JonP3,

 

Thanks for posting and sorry for the late reply, 

 

Sorry to hear you've been getting some slow broadband speeds,

 

Is this on a wired or wireless connection?

 

Are you able to try the BQM instructions again?

 

Alex_Rm

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