We pay for 200mbps but over the last few weeks this has slowed to almost nothing. As of this morning the download speed cannot even be recorded on a speed checker website and has fallen below 1mbps.
As I'm working from home this is unacceptable and I cannot get through to Virgin via phone or chat.
I've tried following some other examples. 192.168.0.1 doesn't load anything, possibly because the broadband is so poor?
192.168.0.1 doesn't need internet access, it is a Local Area Network (LAN) Address.
To access 192.168.0.1 type that address into your browser URL Bar not the Search Bar.
Can you try again please.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
A Guru will be along soon to decipher the info.
Downstream Locked Successfully
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Upstream US-1 US-2 US-3 US-4
Download speeds from Thinkbroadband.com throughout today;
Date/Time Avg Down Avg Up Provider
What is the usual turnaround time for a 'Guru' coming back to me with any sort of answer please?
Can you redo the link for your BQM please, it isn't working.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK
Thanks but after copying the direct link it just takes me to my BQM page with options to view, share, cancel, disable etc.
I'm not given the last two options in your instructions?
Thanks for posting and sorry for the late reply,
Sorry to hear you've been getting some slow broadband speeds,
Is this on a wired or wireless connection?
Are you able to try the BQM instructions again?