Just upgraded from 200mbs to 500Mbs. Was getting around 130mbs previously. Now getting max around 20-30 download with upload speeds above 30. Ping is 8ms which is incredible!! cannot understand how I can have such low latency, such fast upload and such atrocious download. test is via wired Ethernet. Cat 5 cable, yes I know this is limited to 100mbs but I am getting nothing close. WiFi connection is slower on iPhone 11.
the router was upgraded from hub 2 to hub 3
have checked all wiring and it is tight. Even checked the wiring in the wall box in case it was loose
have hard reset router twice with pin. 60 seconds holding down button. This improves it marginally from nothing at all to the speeds above.
interestingly the virgin recommended speed checker does not identify the hub as being a virgin hub which concerns me