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ArtieFufkin
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Very slow broadband

Hi - I’ve got really slow broadband at the moment - supposed to have M350 fibre. Getting download speeds of around 100kb/sec. Have already rebooted the hub and done 50 second reset button thing. There’s a constant red light on the hub 3, which apparently means the hub is overheating but it’s not overheating. The room scan on the virgin media connect app tells me the WiFi coverage is great, but it isn’t based on the download speeds I’m getting. 

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MikeRobbo
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Alessandro Volta
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Re: Very slow broadband

In Modem Mode the power light should be magenta.

In Router Mode the power light should be white.

In either Mode the red power light is an indication of over heating and most not be ignored.

Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub.

If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced.

If the Hub is in a clear area and is hot to touch and the red power light remains on the Hub must be replaced.

Do not be fobbed off with "if it is cool it will be OK" or "Just blow a fan over it", this is dangerous advice.

When you go out or retire for the night ensure that the Hub is unplugged from the mains.

The only fix is a replacement Hub.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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