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johnhood
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Very slow broadband since Wednesday

Since an outage on Wednesday in the EX4 area, my broadband speed has dropped from an average of 100Mbps to 3Mbps with occasional disconnects. Neighbours have reported similar issues, which may or may not be due to demand during the current lockdown. Any assistance would be appreciated as there are no reported problems where I live. Thank you and stay safe.

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MikeRobbo
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Alessandro Volta
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Re: Very slow broadband since Wednesday

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Very slow broadband since Wednesday

A bit more information is required, please post the following ...

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
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Alessandro Volta
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Re: Very slow broadband since Wednesday

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Please do not use screen shots.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
johnhood
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Re: Very slow broadband since Wednesday

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000005.638256 qam9
24110000005.937256 qam1
34190000005.637256 qam2
44270000005.937256 qam3
5435000000637256 qam4
64430000005.537256 qam5
74510000005.837256 qam6
84590000005.938256 qam7
94670000005.838256 qam8
104830000005.838256 qam10
114910000005.638256 qam11
124990000005.638256 qam12
135070000005.538256 qam13
145150000005.538256 qam14
155230000005.438256 qam15
165310000005.438256 qam16
175390000005.338256 qam17
18547000000537256 qam18
195950000004.838256 qam24
206030000005.137256 qam25
216110000005.338256 qam26
226190000004.837256 qam27
23651000000538256 qam31
246590000005.138256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.664520104
2Locked37.640110793
3Locked37.671011294
4Locked37.3127110381
5Locked37.6100110881
6Locked37.622159402
7Locked37.634112803
8Locked38.656210784
9Locked38.66883025
10Locked38.93812649
11Locked38.68895719
12Locked38.691122819
13Locked38.6106022798
14Locked38.988023348
15Locked38.697323292
16Locked38.6118722457
17Locked38.912046006
18Locked37.6105121843
19Locked38.6230025337
20Locked37.6222825514
21Locked38.6305124068
22Locked37.3162226025
23Locked38.690826288
24Locked38.685925960
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johnhood
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Re: Very slow broadband since Wednesday

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000038512064 qam1
23260015637512064 qam3
32579993636.3512064 qam4
43939990737.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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johnhood
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Re: Very slow broadband since Wednesday

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060-b.cm



Primary Downstream Service Flow

SFID115500
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID115499
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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johnhood
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Re: Very slow broadband since Wednesday

Time Priority Description

16/01/2021 16:30:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:29:28Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:12:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:12:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 15:54:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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