Hello I am hoping someone may be able to help.. I had virgin media installed on 5th December with M500 broadband. Since its been installed we have been getting download speeds of up to 2mbps and upload of 0.6mbps. I have tried the obvious turning it off and on again, resetting and this allows for a reading of around 200mbps and then about a minute later its back down to the very slow speeds.
I have changed the bandwidths to two separate profiles for the broadband and turned off chann optimisation but the speeds are still the same. I have spoken to customer services multiple times but because their diagnostics come up saying there is no issue they tell me to phone back a few days later and that an engineer can't come and look. I haven't had a chance to test with an ethernet cable but the speeds are the same when tested on multiple devices.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?