I'm on M500 Fibre Broadband, however the last month (at least) my speeds have been around 50Mbps. I say at least because for months I've had bad buffering on services like YouTube & Facebook videos. I have tried all the self help troubleshooting from the Virgin websites and community, right down to resetting the hub, and nothing has sorted it. Please can someone take a look at this. I don't really want to phone up as I will just be told to go through everything I already have by someone reading from a check list and it's frustrating. I have added to screenshots of my current speeds, the faster one is connected to a 1 metre Ethernet cable and the other on WiFi.
Firstly - forget Wi-Fi for speed testing; there are far too many uncontrollable factors that can affect it.
Your images need approving so going into this blind.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
My speeds are 50Mbps on WiFI & 70Mbps on Ethernet. The pics I posted got rejected
The pics got rejected as they contained your WAN IP address, which is against the forum rules to protect your privacy. There are share options on the Speedtest site for posting your results without your IP address, like this:
For a wired connection, speeds below 100Mbps per second as you describe are often the result of a hardware limitation. Some PC's have network cards that are limited to 100Mbs, or faulty drivers that can limit speed or are not configured correctly, or it could be the Ethernet cable that is limited to 100Mbs by design or is damaged.
Also you appear to be testing to servers at Bath Uni and Truespeed Communications which Speedtest.net thinks is around 100 miles from where you are. You could try with a local VM test server and see if it makes any difference.
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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