I am in area 7, and I have been experiencing extremely poor internet speed over the last 4 months. I have phoned the help line on numerous occasions, had an engineer out who only connected a telephone which I did not want, and left over 100 messages. I have the M200 package and get speeds of less than 10mbps. The WiFi also keeps dropping out all the time because of the low speed. I have lost count on the number of times the helpline have just said ‘switch off and on the hub3’ or ‘reset the hub3’, which has now been a daily ritual. THIS HAD NOT RESOLVED THE PROBLEM. This is getting beyond a joke and this is my last resort before I start putting in formal complaints or possibly start legal action.
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.