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Bowerc
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Very poor download speed

Last weekend I had an M500 service installed.

The engineer was unable to get the download speed expected and claimed that the speed would increase as the connection settled.

This has not happened. In fact the download speed had collapsed to around 20-30Megs and is very unstable.

What staggers me is that I am being charged even though the service has not been working from the point of install.

A 're-pull' is being planned for the New Year 7th. But I wonder given the cable from fibre box to my house is only circa 10 days old this will make a great deal of difference? However the engineer also suggested the that cable that has been pulled needs to be of a higher quality to reduce signal losses.

So far the service and help from Virgin has been appalling.

 

Amy views/help would be welcomed

C.  

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Anonymous
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Re: Very poor download speed

cable doesn't "settle" what you get is what you get
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